POSITION:          IT Infrastructure Specialist
REPORTS TO:    Manager, IT Infrastructure
DEPARTMENT:   Information Technology Services (ITS)
LOCATION:         North Bay
REFERENCE:     800-51-27
SALARY:             $91,572 - $107,718

WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1200 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations.  We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services. 

ACCOUNTABILITY STATEMENT:
The IT Infrastructure Specialist is responsible for the day‑to‑day administration, configuration, monitoring, and operational support of network, voice, and connected infrastructure services across Ontario Northland, ensuring reliable and resilient connectivity for corporate, operational, and customer‑facing environments. This hands‑on role executes and maintains established infrastructure designs and standards, serves as a primary escalation point for Infrastructure Administrators, and provides technical guidance to ensure consistent, high‑quality service delivery. The position requires participation in planned and unplanned after‑hours activities, including maintenance, upgrades, and incident response, to support service availability across geographically distributed locations.

MAJOR DUTIES/ RESPONSIBILITIES:

• Administer, configure, install, maintain, and troubleshoot network infrastructure, including switches, routers, firewalls, wireless access points/controllers, cabling, patch panels, and rack‑mounted equipment.
• Perform on‑site network installations, upgrades, repairs, and site turn‑ups at corporate, operational, and remote locations across Northern Ontario, with regular travel as required.
• Support WAN and site‑to‑site connectivity for geographically distributed facilities and operational environments.
• Implement and maintain routine network configurations, including VLANs, IP addressing, subnet management, switchports, firewall rules (as approved), and network access controls.
• Proactively monitor network and voice infrastructure to identify performance, capacity, and reliability issues; investigate and resolve incidents in coordination with vendors, service providers, field staff, and internal stakeholders.
• Perform firmware and software updates and participate in change management activities in accordance with approved standards and processes.
• Maintain accurate network, voice, and device documentation, including configurations, diagrams, rack layouts, inventories, and support records.
• Escalate architectural, design, and capacity planning issues to Infrastructure Engineers as required and act as a technical escalation point for Infrastructure Administrators.
•  Administer and support enterprise voice and collaboration platforms, including Cisco Unified Communications Manager (CUCM), Webex Calling, Webex Contact Center (WxCC), Informacast, and Imagicle.
• Support call centre and voice services, including voice gateway connectivity, call routing, configuration changes, and coordination of service issues.
• Administer and support VoIP desk phones, including provisioning, moves/adds/changes, lifecycle management, and quality assurance of configuration and support activities.
• Support fax and legacy telephony services as required, including fax servers, eFax solutions, POTS lines, and BIX‑based connectivity.
• Administer, maintain, and support enterprise public address (PA) and paging systems, including on‑site installation, integration with network‑based voice/notification platforms, testing, troubleshooting, and participation in planned and unplanned maintenance.
• Assist with operational radio and communications systems (e.g., train radio call recording and console redundancy) in partnership with Signals & Communications and service providers.
• Support connectivity and integration for IoT and specialty devices, including security cameras, time tracking terminals, onboard connectivity equipment, monitoring devices, and IP‑based PA controllers.
• Maintain network connectivity, IP addressing, and print services for multifunction printers (MFPs), including print servers, driver deployment, queue configuration, Ricoh management servers, and IPDS printing.
• Provide technical guidance, training, documentation, oversight, and quality assurance to Infrastructure Administrators to enable consistent, standards‑based execution of routine network, voice, device, and print support tasks.
• Act as technical backup and escalation support during complex issues, service disruptions, and after‑hours maintenance or incident response activities.

REQUIREMENTS:

• College diploma in Information Technology, Computer Systems, or a related field, or an equivalent combination of education and experience.
• Relevant industry certifications (e.g., CompTIA A+, Network+, CCNA/CCNP, ITIL Foundation) are preferred.
• Minimum 5 years of experience administering, maintaining, and troubleshooting enterprise network infrastructure in a multi‑site environment, including switching, routing, wireless, WAN connectivity, and IP addressing.
• Hands‑on experience with network installations and physical deployments, including on‑site work, cabling, rack‑mounted equipment, upgrades, and repairs.
• Experience monitoring infrastructure performance, responding to incidents, and maintaining technical documentation.
• Experience administering and supporting enterprise VoIP and unified communications systems, including phone provisioning, moves/adds/changes, call routing, voice gateways, and vendor coordination.
• Experience supporting network‑connected and operational devices (e.g., cameras, time clocks, IoT or specialty systems), including connectivity, configuration, and troubleshooting.
• Minimum of 1 year of experience supporting networked print services (e.g., printer connectivity, IP addressing, print queues, print servers or fleet management) is preferred.
• Experience with Cisco‑based networking or voice platforms in enterprise environments is preferred.
• Experience providing technical guidance, training, or quality oversight to junior technical staff is preferred.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing, VLANs, wireless) and enterprise troubleshooting practices.
• Working knowledge of enterprise IT platforms, including Windows operating systems, Active Directory concepts, server and virtualization environments, endpoint connectivity, backup systems, and hybrid cloud services.
• Experience using infrastructure monitoring, configuration, and remote administration tools, and familiarity with IT service management practices such as change, incident, and configuration management.
• Valid Class G Driver’s License and ability to travel regularly to all ONTC locations.
• Willingness to provide after‑hours support as required.
• Ability to work independently with minimal supervision.
• Strong analytical, troubleshooting, communication, and documentation skills, with high attention to detail, sound judgment, and the ability to prioritize in a production environment.

APPLICATION PROCESS: The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.

CLOSING DATE: May 18, 2026, no later than 11:59 p.m. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number.  Visit our career website to apply: https://www.ontarionorthland.ca/en/careers
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
If it is determined that any information provided in the application or during the recruitment process is false, misleading, or incomplete, Ontario Northland may discontinue your candidacy from further consideration.

At Ontario Northland, we are committed to employment equity.  We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.

Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.

ONTC does not use artificial intelligence (AI) to make or inform hiring decisions. We do use an external applicant tracking system (ATS) to help manage applications efficiently. While the ATS may apply basic automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters.

Les offres d'emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, pour plus de renseignements.