POSITION:          Customer Service Sales Agent - Summer Student 
DEPARTMENT:   Passenger Services
LOCATION:          North Bay    
REFERENCE:       500-19B-27
SALARY:              $18.15/hour

WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1200 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations.  We offer a dynamic workplace culture and a competitive rate of pay.

MAJOR DUTIES/ RESPONSIBILITIES:

• Sells ONTC bus/train and interline tickets.
• Provides fare and schedule information for all services to the general public. 
• Processes and handles incoming and outgoing Bus Parcel Express and baggage (weighing up to 75 pounds).
• Performs daily audit functions in order to reconcile paperwork and daily sales.
• Responds to incoming customer enquiries via email, phone or other correspondence.
• Responds to customer concerns and complaints

REQUIREMENTS:

• Must be at least 15 years old prior to starting date and enrolled in full-time school
• Preference given to students enrolled in a full-time post-secondary program, entering or finishing full-time post-secondary studies in 2026
• Good work ethic, energetic and enthusiastic
• Ability to work shift work and weekends
• Possess excellent customer service skills and have experience in providing customer service in a fast-paced environment.
• Computer skills and experience using Windows based applications.
• Excellent oral and written communication skills.
• Project a positive and helpful image at all times.
• Experience in dealing with cash and reconciliation for multiple transactions.
• Preference will be given to qualified applicants who are fluent in both official languages (English and French)
• Must be committed to Company Health and Safety.

APPLICATION PROCESS: The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.

CLOSING DATE: June 8, 2026, no later than 11:59 p.m. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number.  Visit our career website to apply: https://www.ontarionorthland.ca/en/careers
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
If it is determined that any information provided in the application or during the recruitment process is false, misleading, or incomplete, Ontario Northland may discontinue your candidacy from further consideration.

At Ontario Northland, we are committed to employment equity.  We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.
Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.
ONTC does not use artificial intelligence (AI) to make or inform hiring decisions. We do use an external applicant tracking system (ATS) to help manage applications efficiently. While the ATS may apply basic automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters.