Business Process Analyst

POSITION:            Business Process Analyst - 2-Year Contract (2 Positions Available)
REPORTS TO:      Manager, Business Analysis
DEPARTMENT:     Business Analysis Office
LOCATION:           North Bay
REFERENCE:       800-180-26
SALARY:               $81,900 - $96,356

WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1100 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations.  We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services. 

ACCOUNTABILITY STATEMENT:
The Business Process Analyst designs and optimizes business, financial, and operational processes critical to organizational success. Working closely with stakeholders, this role identifies issues, explores improvement opportunities, and develops practical, process-driven solutions. Responsibilities include capturing business needs, analyzing current workflows, and ensuring proposed changes aligning with strategic goals and daily operations. Acting as a liaison between business users, project teams, and change management, the analyst translates ideas into clear requirements and supports successful implementation. 

MAJOR DUTIES/ RESPONSIBILITIES:

• Chart and analyze current business processes and workflows to define activities, identify areas for improvement, and support continuous service enhancement.
• Meet with decision makers, system owners, and end users to gather business, financial, and operational requirements and set system goals. 
• Prepare requirements, designs, specifications, business processes, and recommendations, defining solution scope and potential value based on business objectives (e.g., targets, KPIs), capability gaps, risks, customer value proposition, and financial returns.
• Develop and standardize new or improved processes based on analysis findings, and communicate changes and enhancements to stakeholders.
• Apply best practice frameworks (BABOK, Lean Six Sigma, Agile) to promote continuous improvement.
• Coordinate and execute testing activities, including end-user reviews, and provide post-implementation support for new or modified processes and services.
• Make recommendations based on overall value delivery, including cost-benefit and ROI analyses.
• Communicate project value and approach, and plan and monitor business analysis activities.
• Conduct research on software and hardware products to support recommendations and purchasing efforts (RFPs), including vendor assessments.
• Perform data mining and requirements analysis, process modeling, and prioritization to inform solution design.
• Create budgets and change strategies aligned with company objectives while managing stakeholder relationships and collaboration.
• Manage and prioritize requirements by analyzing, modeling, and documenting information and data.

REQUIREMENTS:

• College diploma in Business Administration, Computer Science, Finance or Management Information Systems
• Certifications such as IIBA, PMI-PBA, ITIL, PMP, and Lean Six Sigma are preferred, and familiarity with BABOK is considered an asset.
• 3-5 years of recent experience with business and technical requirements analysis, business process modeling/mapping, methodology development, and data modeling.
• Experience overseeing the design, development, and implementation of software and hardware solutions, systems, products and processes.
• Proven experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies and mainframe applications.
• Practical knowledge of importing data for reports, spreadsheets, graphs, and flowcharts. 
• Experience with MS Visio (or similar) for process mapping. 
• Working knowledge of network and PC operating systems, servers, and telecommunications systems, including i5 OS, Windows, and related protocols.
• Strong analytical, communication, leadership, and influencing skills. 
• Skilled in coordination, planning, and training techniques. 
• Ability to create clear operational procedures and apply research and statistical methods to systems issues.
• Commitment to health & safety standards.

BACKGROUND INVESTIGATION: The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.

CLOSING DATE:  January 19, no later than 11:59 p.m. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number.  Visit our career website to apply: https://www.ontarionorthland.ca/en/careers

At Ontario Northland, we are committed to employment equity.  We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.

Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.

Les offres d'emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, poste 394 pour plus de renseignements.